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1. CONTRACTING PARTIES
When you purchase items through www.rslimitededitions.com or www.hardkases.com you will be contracting with Rufus Stone Limited Editions, a limited liability company incorporated in England and Wales.
Email address firstname.lastname@example.org. Telephone number 01635 569541.
2. YOUR CONSUMER RIGHTS
2.1. Product description
We try to ensure that all of the items shown on the website are accurately represented however, some variations in colour, typefaces, content and layout may occur.
2.2. Price and Sales Tax
Prices of all products are inclusive of VAT where appropriate. If you are a business user we will be able to provide a VAT receipt if required. Please be aware that most books are zero rated in the UK.
2.3. Delivery and Release Dates
At the time of purchase you will be notified of the delivery charges applicable on each order. If a publication is delayed for any reason we will notify you in writing setting out the reasons and likely new release schedule.
We aim to send all orders shortly after the release date advertised on the product page of each title.
We clearly state the release date for each product on the information page for that product. The release date is the date we start shipping manufactured books and products. Our books our manufactured in small quantities so we reserve the right to take up to 28 days after the release date to deliver your goods.
If your order is for a title that is currently available please allow up to 14 days for the product to arrive.
We use PARCELFORCE for most UK deliveries and UPS or PARCEL FORCE for European and worldwide deliveries. You will be emailed tracking information by our sales team and the courier company will email or text delivery updates. UK packing and shipping starts at £15 and your shipping costs are displayed after you have entered your delivery address and country when checking out.
We want you to be happy with your Rufus purchase, and we'll do all we can to make buying from us as enjoyable as possible. If an item does not meet your full satisfaction you may return the item for a full refund (including the original shipping cost to you, but not the return shipping to us). You must notify us of your wish to return an item to us within 14 days of receipt of the item. The item must be returned in the original packaging and in the same condition that it was received by you. The payment card, Paypal or Google account which was used for the original purchase will be the payment card or source we refund. To begin the returns process please email us at email@example.com with your original order number for reference.
Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
2.6 Cancellation policy
Should you wish to return your purchase, we will refund the purchase price of the merchandise, not including packaging and shipping. Merchandise must be returned in saleable condition, within 14 working days of receiving the merchandise. Returns are painless. Simply indicate the reason for your return and the action to be taken, such as replacement or refund and repack the merchandise in its original or similar packaging. For your security, please return package with an insured courier (UPS, Parcelforce etc.) and retain your receipt. Rufus Stone Limited Editions is not responsible for items damaged or lost in transit.
Special order items and specially customized items are not returnable.
We strictly forbid any user, customer or individual from reproducing our books or box sets and licenced images or written content in any way after purchase. Any such use will be treated as a serious infringement and we will take appropriate legal action. We are the owner or the authorised licensee of all of the materials which appear on this Website ("the Materials"), including without limitation text, graphics, logos, images and software, which are protected by copyright, trademark and other intellectual property laws. You are hereby granted a personal, non-exclusive, non-assignable and non-transferable license to use and display the Materials for non-commercial and personal use only; provided that you maintain all copyright and other notices contained in such Materials. Any unauthorised use of the Materials, including copying, modification, sale or reproduction without our prior written consent is strictly prohibited.
4. GOVERNING LAW AND JURISDICTION
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
5. CONTACT US
If you have any questions about these terms please write to us by email to firstname.lastname@example.org or by post to Rufus Stone Limited Editions, 40A Bartholomew Street, Newbury, Berkshire RG14 7BE or telephone 01635 35825.