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1. CONTRACTING PARTIES
When you purchase items through www.rslimitededitions.com or www.hardkases.com you will be contracting with Rufus Stone Limited Editions, a limited liability company incorporated in England and Wales.
Email address firstname.lastname@example.org. Telephone number 01635 569541.
2. YOUR CONSUMER RIGHTS
2.1. Product description
We try to ensure that all of the items shown on the website are accurately represented however, some variations in colour, typefaces, content and layout may occur.
2.2. Price and Sales Tax
Prices of all products are inclusive of VAT where appropriate. If you are a business user we will be able to provide a VAT receipt if required. Please be aware that most books are zero rated in the UK.
2.3. Delivery and Release Dates
At the time of purchase you will be notified of the delivery charges applicable on each order. If a publication is delayed for any reason we will notify you in writing setting out the reasons and likely new release schedule.
We aim to send all orders shortly after the release date advertised on the product page of each title.
We clearly state the release date for each product on the information page for that product. The release date is the date we start shipping manufactured books and products. Our books our handmade in small quantities so we reserve the right to take up to 28 days after the release date to deliver your goods.
If your order is for a title that is currently available please allow up to 28 days for the product to arrive.
We use the DHL for most UK deliveries and UPS or PARCEL FORCE for European and worldwide deliveries. Customers can request a different delivery method by emailing Rufus Stone Limited Editions or phoning the landline numbered advertised at the footer of this website. Alternative delivery methods will be charged at cost to the customer and agreed in writing.
2.5. Return of defective goods
We make every effort to despatch our goods to you in perfect condition. However occasionally goods can be damaged in transit and we are keen to rectify any problem as quickly as possible. In the event that the product(s) is defective, you may return it to us within 14 days of receiving such product(s). Please return product(s) to the postal address set out in "Contact Us". We will endevour ro repair the product or supply a new, replacement product or credit the purchase price back to your credit, debit card or Paypal account.
All complaints will be acknowledged within 7 working days. We will attempt to resolve complaints within 14 days and keep you fully informed during the process. Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
2.6 Cancellation policy
Should you wish to return your purchase, we will refund the purchase price of the merchandise, not including packaging and shipping. Merchandise must be returned in saleable condition, within 14 working days of receiving the merchandise. Returns are painless. Simply indicate the reason for your return and the action to be taken, such as replacement or refund and repack the merchandise in its original or similar packaging. For your security, please return package with an insured courier (UPS, Fed Ex, Royal Mail etc.) and retain your receipt. Rufus Stone Limited Editions is not responsible for items damaged or lost in transit.
Special order items and specially customized items are not returnable.
We strictly forbid any user, customer or individual from reproducing our books or box sets and licenced images or written content in any way after purchase. Any such use will be treated as a serious infringement and we will take appropriate legal action. We are the owner or the authorised licensee of all of the materials which appear on this Website ("the Materials"), including without limitation text, graphics, logos, images and software, which are protected by copyright, trademark and other intellectual property laws. You are hereby granted a personal, non-exclusive, non-assignable and non-transferable license to use and display the Materials for non-commercial and personal use only; provided that you maintain all copyright and other notices contained in such Materials. Any unauthorised use of the Materials, including copying, modification, sale or reproduction without our prior written consent is strictly prohibited.
4. GOVERNING LAW AND JURISDICTION
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
5. CONTACT US
If you have any questions about these terms please write to us by email to email@example.com or by post to Rufus Stone Limited Editions, 48 Cheap Street, Newbury, Berkshire RG14 5BX or telephone 01635 569541.